Contact Us
You can of course contact us using the following form, we aim to answer emails within 2 working hours.
Contact Us & Help Hub
Please select from one of our topics below
- A delivery issue
- Returning an item
- An account query
- Product information
- Creating a new account
- Call us
How can I help you with your delivery?
- A missing delivery
- I've received the wrong item
- An item has arrived damaged
What information would you like on returning an item?
- How do I return an item?
- Will I be charged?
- When will I get my refund?
How can I help you with your account?
- I've reached my credit limit
- Changing an address
- A problem logging in
- A failed payment
We'd love to welcome you as a new customer, what would you like to know?
- How can I register an account?
- Do you take on Groups of Care Homes/Nurseries?
- Can I have a price comparison?
- Can I request a demo of your online tools?
We got a fantastic range of products, so I'll try to point you in the right direction
- How do I know if you have the items I need in stock?
- Can I have a COSHH datasheet?
There are times when you can't escape needing to speak to another person. You can contact our Customer Services team on weekdays between 8.30am and 5.30pm (but not public holidays).
There are times when our phone lines can get really busy though, so please be patient if you can't get through first time.
How do I know if you have the items I need in stock?
If you can add it in your basket, then it is in stock. If a product is out of stock you can sign up for notifications by clicking "Let Me Know When Back In Stock".
An item has arrived damaged
Sorry to hear about a damaged item. Please head over to Your Order History, locate the order in question and then click on the "Raise an Issue" button. From there you can select the items that arrived damaged.
I've received the wrong item
Sorry, we may have picked and packed the wrong item. Luckily, we video our pack stations and we should be able to rectify any issues quickly. Please head over to Your Order History, locate the order in question and then click on the "Raise an Issue" button. From there you can select the items that you were missing.
A missing delivery
Sorry to hear about your missing delivery. Due to the current circumstances some deliveries are taking a little longer to arrive than we would expect, even though they have left our warehouse on a next day service. If it has been a few days since your expected delivery date and you still have not received your delivery, please head over to Your Order History, locate the order in question and then click on the "Raise an Issue" button. From there you can request a delivery enquiry.
How do I return an item?
If you are unhappy with a product or something is no longer required, we are more than happy to help. Please head over to Your Order History, locate the order in question and then click on the "Return an Item" button. From there you can select the items that you wish to return and the reason for the return.
How do I return an item?
If you are unhappy with a product or something is no longer required, we are more than happy to help. Please head over to Your Order History, locate the order in question and then click on the "Return an Item" button. From there you can select the items that you wish to return and the reason for the return.
Will I be charged?
Returns have always been free of charge at Gompels, however we do reserve the right to make a charge of £15 (+ VAT).
When will I get my refund?
Once the courier has been and collected your items, we can track it back to our warehouse. If you are an existing customer, refunds will be put onto your Gompels account as a credit. If the order was paid for by card, we will refund it to the card used. Refunds can take up to 5 working days to clear.
I've reached my credit limit
You will be unable to place an order until some or all of your outstanding invoices have been paid. alternatively the order you are trying to place can be paid for by a card.
Changing an address
You can change your invoice and delivery address in the My Account section of the website. For payments, please ensure your invoice address matches that of the card you are trying to use
A problem logging in
Please use our forgotten password tool. We will email you a one-time passcode to help you log in and reset the password for you account.
A failed payment
Sorry to hear you are having issues making a payment. For orders of large value, additional fraud checks can take place. These checks often fail on the billing address not matching that of the card. You can update your billing (invoice) address in the My Account section of the website.
Do you take on Groups of Care Homes/Nurseries?
We most certainly do! In addition we have developed a range of business tools which will can help you monitor spend, implement budgets and perform analysis across all of your sites expenditure.
Can I have a price comparison?
Yes! We would be delighted to complete a price comparison against your current supplier. It's a fantastic way to show savings across your whole range rather than a select few products. Please use the contact form and let us know the following information:
- Group Name
- Type of Business
- Number of Services
- Type of Service
- Total number of places (residents, children, etc)
Can I request a demo of your online tools?
We would love to show you our online tools in more detail. Please fill out the form below and one of the team will be back in touch soon.
How can I register an account?
Registering with gompels.co.uk just needs you to register on our Registration Page.
Can I have a COSHH datasheet?
All of our datasheets are available to download from the product page on this website. If you have purchased products from us, we collect all of those datasheets together in our COSHH Library to make it quick and easy to download.